Ybets FAQ — all your questions answered, right here

No, each individual may only hold one ybets account per person is allowed. Creating multiple accounts may result in all accounts being permanently closed and any accumulated balance being forfeited.

Instant identity verification (KYC) is not required for general gaming or deposits. However, you will need to verify your identity once when making a withdrawal. This requires a copy of your National ID (NID) or passport.

On the login page Go to the login page and click the "Forgot Password?" option. Enter your registered email or mobile number. A verification code will be sent to you. Use the code to set a new password. The entire process takes under 2 minutes.

Yes, you can update your email, mobile number, and other details from account settings. Name changes may require identity verification. Any new email or mobile number added will need to be verified separately.

No. ybets For players aged 18 and above only. Age is verified at the time of registration. We follow a strict verification process to protect minors. To learn about Responsible Gaming, Click here।

To close your account, please contact the support team. Make sure to withdraw any remaining valid balance before closing. For self-exclusion, Responsible Gaming Use the tools on the page.

Log in and on the Deposit page Go to the page and select your preferred payment method — mobile banking or e-wallet. Enter the amount and follow the on-screen instructions. Most deposits are credited to your account instantly.

ybetsThe minimum deposit amount at - may vary depending on your payment method. For most mobile banking options, the minimum deposit starts from BDT 100. For details on maximum limits, Deposit Page See details.

Deposits are usually instant. Occasionally, network issues may cause a delay of 5–10 minutes. If your deposit has not arrived after 15 minutes, contact our support team with a screenshot of the transaction. Issues are typically resolved within 24 hours.

ybets does not charge any deposit fees. However, your payment provider (mobile banking or e-wallet) may apply their own transaction fees. Please contact the relevant payment provider for details on any such charges.

Yes. ybetsYou can set your own daily, weekly, or monthly deposit limits through the Responsible Gaming section at -. Reducing a limit takes effect immediately, but increasing one requires a 72-hour waiting period. For more details, Responsible Gaming View page.

Most withdrawal requests are processed within 24 hours. First-time withdrawals requiring KYC verification may take a little longer. Minor delays over weekends or public holidays are normal.

The minimum withdrawal amount may vary depending on the payment method. Generally, withdrawals via mobile banking and e-wallets start from BDT 500. For details on the maximum withdrawal limit, check your account settings.

To withdraw from your bonus balance, you must meet the wagering requirements. Each bonus comes with a specific rollover condition — withdrawals are only possible once that condition is fulfilled. The terms for each bonus On the Promotions page Full details are provided.

A withdrawal may be cancelled while it is still pending. Once processing has begun, cancellation is no longer possible. If you need to cancel quickly, contact our support team immediately.

Register Complete the process and make your first deposit. The welcome bonus will be credited to your account automatically. The bonus amount and terms On the Promotions page Full details are provided.

A wagering requirement means you must wager your bonus amount a set number of times before you can withdraw it. For example, a 30x wagering requirement on a BDT 100 bonus means you need to place a total of BDT 3,000 in bets.

Share your referral code with a friend. When your friend uses that code to ybetsWhen a friend registers and deposits at - using your referral, you earn a referral bonus. For current referral offer details, On the Promotions page See details.

Yes, most bonuses have an expiry period. Wagering requirements must typically be met within 7–30 days. Any unused bonus will be forfeited once it expires. The validity period for each bonus is stated in the offer's terms and conditions.

ybetsavailable at - Slot Games, Fish Games, Bingo, Sports Betting and many more game categories. There are over a thousand games in total, updated regularly.

RTP (Return to Player) is the percentage of total bets that is paid back to players over the long term. ybetsThe RTP of slots at - typically ranges between 94%–97%. You can check the RTP for each individual game on its game page.

Yes. ybetsAll games at - use internationally certified RNG (Random Number Generator) technology. Every spin and outcome is completely independent and is not influenced by any previous result.

If disconnected ybets-'s system saves the state of that round. When you reconnect, you can pick up right where you left off. If you run into any issues, the support team will be happy to help.

Yes. ybets 256-bit SSL encryption is used to keep all data secure. Your personal and financial information is never sold or shared with third parties. To learn more, Privacy Policy Read more.

Yes. Enable two-step verification from your account settings. At login, you will need to enter both your password and the OTP sent to your mobile. Keeping this enabled significantly improves the security of your account.

If you suspect unauthorized access to your account, change your password immediately and notify our support team. We will investigate and take action promptly. Never share your password or OTP with anyone.

Log in and go to the "Responsible Gaming" section in your account settings. From there, set your deposit limit, loss limit, and session limit. For more details, Responsible Gaming View page.

Self-exclusion lets you temporarily or permanently take a break from gaming. You can set an exclusion period ranging from 6 months to permanent, either through account settings or by contacting support. No promotional offers will be sent while an exclusion is active.

ybets Always by your side. If you notice signs of gaming addiction, Responsible Gaming Visit the page for detailed information, tools, and support resources. Our support team is available 24/7 and ready to help whenever you need.

ybets App Download Page available for download. The app is available for both Android and iOS devices. You may need to download and install the APK directly — instructions are provided on the Download page.

Yes. The same account works across both the app and the website. Your balance, history, and settings stay in sync everywhere. Real-time updates are visible no matter which device you log in from.

To install the APK on Android, go to your device Settings and enable "Unknown sources". For iOS-specific instructions, on the Download page provided there. If the issue persists, contact the support team — they'll walk you through it step by step.